Warranties | Nuvo Eye Centre de l'oeil

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Frames, lenses, sunglasses & more ›››

Frames & Prescription Lenses
The manufacturers of your frame and lenses offer a 2-year conditional warranty from the date of purchase. An in-clinic inspection is required for all requests. Note that scratches are not considered a manufacturer’s defect.

All purchases are considered final sale.

Lenses for Kids
Introducing our See Better Warranty for kids 12 years and under! A 15-month lens warranty with 1st time FREE replacement, NO QUESTIONS ASKED! Subsequent replacements are available at a reduced price.

Non-Prescription Sunglasses
Nuvo has a 14-day return policy for all non-prescription sunglasses, returned in their original condition and case.

Adjustments & Cleaning
Nuvo provides complimentary cleaning and adjustments for your Nuvo eyewear, as often as needed for as long as you own them.

Contact Lenses
If you’ve ordered your contact lenses from Nuvo, remember that we have an anytime replacement policy for lost or damaged lenses (excludes custom lenses and RGPs). Give us a call and we’ll replace the affected lens at no cost!

Nuvo reserves the right to refuse this service to anyone suspected of abusing this policy.

Return Policy ›››

Prescription Eyewear
We work hard at providing the best optical care and we are confident that you will walk away happy with your new eyewear. However, if for some reason you are not satisfied with your new glasses, we will issue a full refund for your frame and half the amount paid on your lenses (a custom product), if returned within 30 days of the original purchase date.

Non-Prescription Sunglasses
We offer a 14-day return policy for all non-prescription sunglasses. We will issue a full refund for non-prescription sunglasses that are in their original condition and case. All refund requests require an in-person consultation.