Nuvo Eye Centre is committed to ensuring equal access to goods and services for patients with disabilities. We are committed to treating people with disabilities in a way that allows them to maintain their dignity and independence.
Nuvo Eye Centre will work to meet the needs of our patients with disabilities in a timely manner. We will do so by removing barriers to suit the needs of our patients, employees, and prospective employees, by accommodating and providing solutions to break down accessibility barriers to effectively provide access to goods and services.
Any candidates applying for a position with Nuvo Eye Centre that require accommodation may speak directly with the Staff Coordinator when beginning the application process. At such time, Nuvo Eye Centre will work to create an inclusive application process for any candidates with disabilities.
We will ensure that staff members are trained and familiar with various assistive devices that patients with disabilities may use when accessing Nuvo clinics.
Staff of Nuvo Eye Centre Inc. will communicate with patients with disabilities in a way that takes into consideration their individual needs.
We welcome patients with disabilities and their service animals. Service animals are allowed in the publicly accessible spaces on our premises.
We welcome patients with a disability who are accompanied by a support person. Any support person will be allowed to accompany the patient on the premises, throughout their full visit.
Notice of Temporary Disruption
In the event of a planned or unexpected temporary service disruption at either Nuvo location, patients will be notified promptly. The notification will include the reason(s) for the disruption to service, as well as the expected length of time of the disruption, and any alternative facilities or services, if available.
Notices of disruption will be available in-clinic(s) immediately. Online notices will be available should the disruption exceed the 1-hour mark.
All Nuvo Eye Centre employees and others who deal with the public will be provided with training on accessibility and customer service standards. Training will include:
- An overview of the Accessibility for Ontarians with Disabilities Act (AODA), 2005 and the requirements of the customer service standard’s plan
- How to interact and communicate with patients with various types of disabilities
- How to interact with patients with disabilities who use an assistive device or require the assistance of a service animal or support person
- What to do if a person with a disability is having difficulty accessing Nuvo Eye Centre’s goods and services
- When changes are made to this plan
Nuvo Eye Centre patients, who wish to provide feedback on how we provide services to patients with disabilities may do so in the following ways:
All feedback will be brought to the attention of the senior management team.
Patients who have provided their feedback can expect to hear back within 5 business days.
All feedback or other communications will be presented in an accessible format and communication support, where necessary and consulted with the patient making the request.