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WARRANTIES

We want to take care of your eyewear needs from A to Z. For any additional questions, feel free to give us a call or stop by for a visit!

Frames

Frames are warrantied for 2 years for manufacturer defects. Scratches are not considered a manufacturer defect.

Lenses (12- only)

A 15-month lens warranty with 1st time FREE replacement, NO QUESTIONS ASKED! Subsequent replacements at a reduced price.

Lenses (12+)

Fully coated prescription lenses for those 12 years and over are warrantied for 2 years for manufacturer defects. Scratches are not considered a manufacturer defect.

Non-prescription sunglasses

Want to exchange those new shades for a different shape? We’ve got you covered with our 14-day return policy for all non-prescription sunglasses! Bring them back in their original condition and case, and we’ll find something that puts a smile on your face!

Lifetime upkeep

We provide complimentary adjustments and cleaning of your Nuvo eyewear, as often as needed, for as long as you own them!

Contact lenses

If you’ve ordered your contact lenses from Nuvo, we have an anytime replacement policy for lost or torn lenses (excludes custom lenses and RGPs). Give us a call and we’ll replace the affected lens at no cost!

Nuvo reserves the right to refuse this service to anyone suspected of abusing this policy.

RETURN POLICY

Prescription Eyewear
We work hard at providing the best optical care and we are confident that you will walk away happy with your new eyewear. However, if for some reason you are not satisfied with your new glasses, we will issue a full refund for your frame and half the amount paid on your lenses (a custom product), if returned within 30 days of the original purchase date.

Non-Prescription Sunglasses
We offer a 14-day return policy for all non-prescription sunglasses. We will issue a full refund for non-prescription sunglasses that are in their original condition and case. All refund requests require an in-person consultation.

O R L É A N S

170 Vanguard Drive,
Orléans, ON K4A 1A1
(613) 841-8828
orleans@nuvoeyes.ca

O T T A W A

178 Beechwood Ave,
Ottawa, ON K1L 1A9
(613) 749-0481
ottawa@nuvoeyes.ca

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